Agreement to terms
These Terms of Service (“Terms”) govern your use of MA Digital’s website and your engagement of our Cloud ERP, HRMS, CRM, AI automation, web development, hosting, and FBR-integrated POS services (collectively, the “Services”). By engaging MA Digital for any Service, you agree to the specific proposal, scope, and pricing shared with you in writing, as well as these general Terms.
Our services
MA Digital provides:
- Cloud-based ERP, HRMS, and CRM software
- AI-driven business process automation
- Custom web development
- Hosting and infrastructure management
- FBR-integrated Point of Sale (POS) systems and related compliance support
The exact scope, deliverables, timeline, and pricing for your engagement are defined in a separate written proposal or agreement, which forms part of these Terms.
Subscriptions and billing
- Cloud ERP, HRMS, CRM, hosting, and POS services are billed monthly or annually, in advance, unless otherwise agreed in writing.
- Service continues for the paid period and automatically renews at the end of that period unless cancelled in writing at least 30 days before the renewal date.
- Late or failed payments may result in suspension of access to the Service until payment is received.
- One-time project work (e.g. web development) is billed according to the milestone schedule in your proposal.
Client responsibilities
- Provide accurate information required to configure and operate your ERP/HRMS/CRM/POS system.
- Maintain the confidentiality of your account credentials.
- Use the Services in compliance with applicable Pakistani laws, including tax and business regulations relevant to FBR-integrated POS usage.
- Promptly report any suspected security issues or unauthorised access.
Data ownership
All business data you enter into our systems — including inventory, HR records, customer data, and transaction/sales data — remains your property at all times. On termination of services, you may request an export of your data, which we will provide in a reasonable, commonly-used format within a reasonable timeframe.
Intellectual property
The underlying software, platform, source code, designs, and any pre-existing tools or frameworks used to deliver the Services remain the intellectual property of MA Digital, unless explicitly transferred in a separate written agreement (e.g. for fully custom-built and paid-for websites, where agreed).
Support and service levels
Technical support is provided via WhatsApp, phone, and email as described in your specific plan. Critical issues affecting live production systems (e.g. POS downtime) are prioritised and handled on an urgent basis. Response and resolution times vary by plan and issue severity, as set out in your proposal or support agreement.
FBR-integrated POS compliance
Where we provide FBR-integrated POS services, we configure the system to meet applicable digital invoicing requirements (unique invoice numbers, QR codes, real-time reporting) as they exist at the time of setup. Tax laws and FBR requirements may change; while we aim to keep integrations compliant, the client remains ultimately responsible for their own tax compliance and reporting obligations.
Suspension and termination
We may suspend or terminate access to the Services if:
- Payment is significantly overdue after notice;
- You breach these Terms or use the Services unlawfully;
- Continued service would expose either party to legal or security risk.
You may terminate a subscription service by providing written notice as specified in your plan. Fees already paid are generally non-refundable except where required by law or explicitly agreed.
Limitation of liability
MA Digital is not liable for indirect, incidental, or consequential losses (including loss of profits, data, or business opportunity) arising from use of the Services. Our total liability for any claim is limited to the fees paid by you for the affected Service during the period the issue occurred.
We do not guarantee uninterrupted or error-free service, though we take reasonable steps to maintain uptime and reliability across our hosting and cloud infrastructure.
Changes to these terms
We may update these Terms from time to time. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms. Material changes affecting existing subscriptions will be communicated in advance where practicable.
Governing law
These Terms are governed by the laws of Pakistan. Any disputes arising under these Terms shall be subject to the jurisdiction of the courts of Faisalabad, Punjab.
Contact us
Questions about these Terms can be sent to sales@madigital.pk or +92 315 46 05 285.