Introduction
MA Digital (“we”, “us”, “our”) operates madigital.pk and provides Cloud ERP, HRMS, CRM, AI automation, web development, hosting and FBR-integrated POS services to businesses across Pakistan. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the choices you have.
By using our website or engaging our services, you agree to the collection and use of information as described in this policy.
Who we are
MA Digital is based at P-70 Khizer Street, Saeed Colony 2, Faisalabad, Pakistan. You can reach us at sales@madigital.pk or via WhatsApp/phone at +92 315 46 05 285.
Information we collect
Information you provide directly
- Contact form submissions: name, email, phone number, company name, the service you are interested in, and your message.
- Information provided when you become a client: business details, billing information, and data related to setting up and supporting your ERP, HRMS, CRM or POS system.
- Communications you send us via email, WhatsApp, or phone.
Information collected automatically
- Standard, anonymised website analytics (pages visited, general location by region, device/browser type) to help us understand how the site is used and improve it.
- Technical data such as IP address, submitted only as part of contact form security (spam prevention) and stored alongside enquiries.
Client / product data
If you are a client using our Cloud ERP, HRMS, CRM or POS systems, your business data (inventory, HR records, customer records, sales transactions, FBR invoicing data, etc.) is processed and stored as part of delivering that service. This data belongs to you — see “Data ownership” in our Terms of Service.
How we use your information
- To respond to enquiries and provide quotes or demos.
- To deliver, maintain, and support the software and hosting services you have subscribed to.
- To process FBR-integrated POS transactions in compliance with applicable tax reporting requirements.
- To send service-related updates (e.g. maintenance notices, renewal reminders).
- With your separate consent, to send occasional product updates or offers.
- To improve our website and services based on anonymised usage patterns.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
How we share information
We may share data with:
- Service providers who support our infrastructure (e.g. cloud hosting providers, email delivery services), bound by confidentiality obligations.
- Regulatory bodies such as the Federal Board of Revenue (FBR), where required for tax-compliant POS integrations.
- Legal authorities, if required by law, court order, or to protect our legal rights.
We do not share your data with third parties for their own independent marketing purposes.
Data security
Enquiries submitted through our website are transmitted over SSL/TLS encryption. Client application data hosted on our cloud infrastructure is encrypted in transit, backed up on a regular schedule, and access is restricted to authorised personnel only. While we take reasonable technical and organisational measures to protect your data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data retention
We retain contact form enquiries and client account data for as long as necessary to provide our services and meet legal, accounting, or tax reporting obligations. Where you ask us to delete your data and no legal obligation requires us to retain it, we will do so within a reasonable timeframe.
Your rights
You may, at any time, request to:
- Access a copy of the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your personal data, subject to our legal and contractual obligations.
- Withdraw consent for optional communications (e.g. marketing updates) at any time.
To exercise any of these rights, email sales@madigital.pk. We will respond within a reasonable timeframe.
Cookies
Our website uses cookies to remember your consent preferences and, where accepted, to understand site usage. See our Cookie Policy for full details.
Children’s privacy
Our services are intended for businesses and professionals. We do not knowingly collect personal data from individuals under 18.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.
Contact us
If you have questions about this Privacy Policy, contact us at sales@madigital.pk or +92 315 46 05 285.